On February, 10th, I gave a presentation for the FAV (Forum agile administration) at the Stuttgart Hochschule der Medien. The audience was terrific and I would like to take this opportunity to express my special gratitude. The twitter tag was #fav17 – it is a convenient way to find more information about the workshop.
My presentation was about the “unavoidable unpredictability of the future”. The title is not originally from me – and the same is true for the following sub-title. Nonetheless, I tried to stick to the pre-defined ideas:
Agile methods are especially useful if the uncertainty about the desired goal is huge. In private businesses, uncertainties increase. Is that also true for public administration? Do agile methods really make sense in this sector?
As a service for those who watched and those who were not there: a summary of my presentation. It is a little shortened and sometimes just in catch-phrases.
I started the presentation with an outlook and by explaining terms that seemed important to me. So the first thing I did was pin a cross with five words to the white-board: in its centre stood “agile“, flanked by “digital“, “social“, “newwork“ and “network/community“. I defined the terms and explained how, in my understanding, they belong together.
When I give a presentation, I am always a little nervous initially. In Stuttgart, I forgot the important terms lean and open. The next time I talk about “agile“ I will start with the central “smart“ cube “agile“, “digital“, “lean“ and “open“. And I will add “social“ to build a pentagram.
For instance, in #newwork I collect all the efforts we make towards giving work a more humane appearance that help us “not to suffer from burnout” even in our modern working world. It is all about consideration, cooperation, appreciation and participation. These are all values that movements such as “Augenhöhe“ (the Film), common good economy, intrinsify.me, “democratic enterprise”, “EnjoyWork“ and others demand. For me, “smart” includes the combination of “digital“ and “social“, with digital being the basis for “network/community“ and “agility“ doubtless only having been re-invented in the “digital world“.
However, the digital change (digital) is only the logic continuation of the Industrial Revolution and consequently the ever more accelerating technological progress. The acceleration of the development is no surprise, because thanks to digitalization, we have more and more powerful tools; what follows is that digitalization is the basic cause for the very fast drastic social change.
I supplemented this image by adding the two terms “courage“ and “joy“ – as a prerequisite for a successful (work) life –, along with the two terms “give impulse“ and “inspire“ as the two central agile means of leading (see below). And then I evened it all out by adding “trust“ (left) and “change“ (right). Finally, I wrote “happiness“ and “success“. After all, it is my goal to make other people – be it audience or mentees – at least a little happier and more successful
After that, my presentation had six steps. Here is a description in catch-words.
I introduced the “Agile Manifesto” as it has been written by software developers and talked about the influence of IT on technology and our society. It was important that it became very clear how agility is not just a method, but a “philosophy” or “way of living”.
There is no ideological discourse about, for instance, whether “scrum” or “the waterfall method” (V model) are better. Agility is such a natural, basic and so very human concept that both methods can be useful, depending on the individual task.
- The medieval cathedrals, as well as the Rome Colosseum were built in an “agile” way: Builder, master and craftsmen met (networking).
- Not agile: Daimler Museum (only new computer speed made it possible to build it, otherwise the static could not have been calculated. But then fire regulations intervened).
- How agility got lost: The industrial revolution changed our view of the world. After having seen the Chicago slaughterhouse, Henry Ford got the idea to produce cars, too, in the assembly line. His huge plants had a great need of workers that were not available. At the same time, many farm workers lost their jobs due to more machines in farming. However, they were “stupid”, not even familiar with the concept of “time”. Consequently, the caste of engineers had to regulate everything. This is how the “caste of engineers” developed. They had to do the mental work for their slaves in all respects. A hierarchical system, paired with extreme division of work (Taylorism) became the formative organizational structure for enterprises.
- Example: Werner von Siemens, born 1817: he organized his enterprise (Siemens) following the model of the German Army.
- Another factor: time is a special commodity. As soon as it is over, it is gone. Now, all of a sudden, it is measured. In units, like kilograms! Note: sailors knew no schedules. They were only introduced for postal coaches. Only steam ships and the railway made schedules possible. This is how people came up with requiring “shared time” in common areas.
- Before the industrial revolution, clocks were mostly used for navigation on the ocean. Now begins the time when they dominate (rule over) life.
- In the plants, there was a common time. To make sure the rhythm was not interfered with, you had to leave your watch at the gate. If someone retired, his farewell present was a watch. “They returned the time to the people”.
- Before the industrial revolution, nobody had a feeling for time. As early as 1900, there were only few countries with a shared time. For planning, the parameter “time” is extremely important.
- In an agile world, communities take the place of organizations Example: movements such as #newwork versus unions.
- In an agile world, the needs of the customers have priority over the contract: Example S21 – the plebiscite was positive because the people had understood that facts had been set – simply because contractual obligations had been caused by those who had signed the commissioning.
- Fake agility A good example for this is the car as master of all individualized traffic. Having a car without a driver will not make you free. What happens if all automobile drivers realize this and want to become “agile”? They say that, if that happens, the economy will collapse. However, this is nonsense, because innovation is creative destruction.
- AGILE LIFE
As a general rule, agile persons are less fearful. Because fear happens between your ears. Usually, agile persons know the moment when they have to stop weighing arguments and instead should start and try things. Agile persons know that all they have is certainties, rather than truths. They are prepared to first give trust (“first give, then take”).
Agile persons enjoy their work more and are more modest and happier. Perhaps they are also more humble and grateful. There is a rule: the more fear, the less agility and vice versa. A superior serenity is the pre-requirement for agility. It grows if you live an agile life. Consequently, agile persons are usually happier and more successful.
In the last two decades of the last century, people and managers believed you could predict the future. All you have to have is enough information and then process it in a precise way. That would make it possible to develop valid scenarios for the future, too (for instance through think-tanks).
And then you could come up with the right solutions and decisions in a totally rational way. This is how they believed an enterprise (and a public office) could become a determining system that gets input and gives output – and how the management could be controlled optimally through simply adjusting the right screws.
What an antiquated point of view! The future cannot be predicted. But then, how are you supposed to plan and control the future if you cannot see it?
- In his 1982 “Theses on Change in Management”, Hans Ulrich (the founder of the St. Gallener Management Model) states in his first thesis: “The future cannot be predicted!“
- In St. Gallen, business scientists ask themselves how managers can ever make the right decisions à priori if it is often not possible to determine à posterio if a decision was right or wrong (Definition of decision: its consequences are serious and it is made under uncertainty).
- Vuca (volatility, uncertainty, complexity, ambiguity) All of a sudden these terms appear as abbreviations for the “real world”. But has the world not always been like this?
- Futurology: I, too, am guilty of having believed analysts (Diebold, Gardner), especially when they confirmed my own assumptions (prejudices). Almost in all cases, the predictions were wrong: Here are two examples that were detrimental for me, as well: Bildschirmtext (BTX) and Print on Demand (PoD). In those days, the market predictions were totally wrong. Entrepreneurs who believed in them made the wrong investments.
- There are two personal friends of mine who are worth listening to: Klaus Burmester (@foresight_lab) and Lars Thomsen (future-matters.com/lars-thomsen/). They are both probably among the world leaders in research about the future. Klaus is a twitter recommendation. (#FF). Matthias Horx (www.horx.com/) is rather famous, but I do not personally know him.
- On Lars and predictions about electro mobility: Several years ago, during a bike meeting in Sylt with entrepreneurs, managers, counsellors. It was about innovation and change, also e-mobility. Lars fascinates us all with his presentation on e-mobility. Two years later, almost 20 % of all the participants are proud owners of a Tesla, but all his prognoses were totally wrong.
- Incidentally, the definition of futurology, according to Lars, is the extension of trend research. Based on this, futurology becomes the search for the Tipping Point (https://de.wikipedia.org/wiki/Tipping-Point) in technologies.
- My conclusion is: futurologists are not much help when it comes to predicting the future.
- The innovation as advertised by everybody can best be described as “creative destruction”.
- The reform that is so often called for is nothing other than “non-violent change“.
- And more and more buzz words are making their rounds:
Transition, Transformation, Revolution, Disruptive Changes, Anti-Fragility, VUCA … However, none of those are really new and agility is the only concept that can help.
- The DIFFERENCE between ENTERPRISES and ADMINISTRATION
Enterprises will die if they cannot cope with change. Especially in IT, there are many examples. Some enterprises “only” go bankrupt. Others leave behind them – even if for many years they privatized their profits very successfully – huge damage that will then elegantly be socialized (see EVUs – for many years they had been the DAX heroes – now they try to move the remaining problems, such as nuclear plants, to the public sector).
Public office and administration cannot melt away either after having failed to adapt to change. After all, life in the community will continue. Consequently, the public offices – also due to their political and social mandate – have to cope with all change.
But then, how is the survival of public administration supposed to work without an agile concept as its underlying idea? A concept that has an agile philosophy as its value orientation and that develops and lives an agile culture…
- DRIVERS of CHANGE
The understanding that future and change are not predictable grows. Even today, planning fails more and more often, in surprising dimensions. (many big IT projects, S21, BER). You are probably correct if you assume that change will be more frequent and more intense in the future. The trend seems to confirm it. In many areas, we see an enormous acceleration, the speed increases all the time and will continue to do so.
Some drivers of change could be:
- What is demanded of politics/society; Trump, “laws” that have to be immediately put into action …;
- Economic Change; Car industry, export downfall, excise tax …;
- Infrastructure & our habits; Mobility consumer behaviour, …;
- Determining factors; Rising interest rates, more poverty, …;
- Disruptive events; Refugees, the climate (warming and cold, water and droughts,…) epidemics, war (terror)???
- Technology; smart solutions, virtualization, electrification, passports as app;
- And much more.
- DIGITAL and CHANGE
Digitalization as the high-speed continuation of the “technological progress” has only just begun – and the same is true for the social change caused by it. Cultural technologies, such as “being able to do calculations (by heart or on paper)” disappear. Machines are now “intelligent”.
Using “intelligent machines”, we can build machines that otherwise could not be built – and they can themselves build yet more intelligent machines. Thus, the technological acceleration caused by digital progress will continue to grow. “Pandora’s box” is probably a nice metaphor for digital technology. The box is on the table. The table starts vibrating, the box begins to wobble. Before you know it, the lid will be askance and something crawls out of the box. Because there is plenty brewing inside the box. Soon, the lid will fall from the box and the box will topple over. Its content will spill all over the table. We do not yet know if all the things that spill out are caterpillars that will become beautiful butterflies. Or if they are evil worms that Medusa sent us?
Well, my hopes are on beautiful butterflies.
That was my presentation. Since the audience seemed to like it, I will probably give the same presentation a few more times, perhaps a little modified with the focal points “agile mobility” or “agile enterprise”.
(Translated by EG)